Who we are looking for?

We’re looking for partners that share our passion for elevating the Contact Center Community, creating a pool of shared resources we can all leverage and benefit from.

Are you a forward thinker with vast experience in the Contact Center industry? Are you willing to share your expertise, your gifts, your secrets and best practices with others? Do you have a knack for getting others excited and taking on new challenges? ACCA wants you!

Session Types

• Subject Matter Expert Panels
• Q&A with Contact Center Leader Organizations
• Breakthrough Case Studies
• Professional Development Workshops
• Lunch & Learns

Learning Tracks

• Customer Experience
• Technology
• Leadership
• Talent Management
• Human Resources

Topics included but not limited to

• Innovation: What’s coming for Contact Centers?
• Omni-channel Communication
• Putting Agent Success is in the Agents’ Hands
• Next Level Artificial Intelligence
• Analytics that Matter
• Putting Agents in the Driver Seat of Continuous Improvement
• Recruitment
• Retaining and developing your High Potentials
• Turning the tables: Leveraging Social Media to improve your brand
• Proactive Health & Wellness
• Motivation, Mindset & Culture
• On-boarding Done Right
• Performance Coaching
• Hot Topics: Equity, Diversity & Inclusion, Women Empowering Women, Men Allies
  

Submission Deadlines

2020 Annual Fall Symposium/XPO                          May 29

2021 Network & Development Lunch Events        Any time

Submitting Your Proposal

1. Download and complete the ACCA Speaker Proposal
   
   

2. A video or link to a video with a sample of you speaking. If you do not have a video sample, please record one for your application. A proposal form without a video sample will not be considered.
   
   

3. Submit the completed proposal along with the video or link to a video to info@austincontactcenter.org by the above deadline.

NOTES: 

A Board Member will review your submittal and reach out directly to you with a decision.

Speakers selected will receive a complimentary admission to the event for which they are selected.