WE ARE COMMUNICATORS. WE ARE CONNECTED. WE ARE ACCA.
ACCA ANNUAL FALL Symposium/XPO
unite - learn - engage
September 19, 2024 from 7:15AM - 4:30PM Central Time
Followed by a Networking Happy Hour from 4:30PM to 6:00PM |
What is the Fall Symposium/XPO?
The Fall Symposium is ACCA’s premier annual event and a full-day conference bringing together industry leaders, dynamic speakers, and state-of-the-art resources for Contact Center Professionals in Central Texas.
In 2024, we are pleased to announce our Keynote Speaker for the Fall Symposium is Camille Rosales of Hippo Insurance!
Camille Rosales is a passionate leader who believes that the strength of any organization is its people. As Vice President of Customer Support at Hippo, she takes every opportunity to mentor, coach, and develop Hippo’s customer support team to foster an environment of employee engagement and an inclusive workplace. She empowers her team to make the best decisions while always putting the customer at the center of those decisions.
With over 13 years of experience in insurance with Fortune 100 companies, Camille has grown her leadership in customer centricity, process improvement, and strategic direction. In her work, Camille is an advocate of women and people of color advancing in the Insurance industry. She has been a part of leadership discussions and panels focused on ways to encourage diversity in the insurance industry. She works with mentees on ways to grow and develop in their respected career paths as an active mentor through the Everwise mentor program. In her spare time, she enjoys traveling with her two children and listening to audiobooks.
In addition to an engaging Keynote Speaker, you also get...
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Engage in a full day of exciting, relevant programming
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To see the latest industry trends and emerging technology
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Learn how to position yourself and your organization for long-term success
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Networking and mingling with peers and industry leaders
2024 ACCA Fall Symposium Registration
Our 2024 Agenda...
| Time Start | Time End | Session/Activity | Room |
| 7:00 | 18:30 | ACCA Fall Symposium | Atrium/Big Tex |
| 7:00 | 8:30 | Networking/Coffee | Atrium |
| 7:20 | 8:30 | Women In Leadership Breakfast | Balcones |
| 8:35 | 9:35 | Opening/Keynote Featuring Camille Rosales | Big Tex |
| 9:30 | 9:45 | Networking/Coffee | Atrium |
| 9:45 | 10:35 | Digitalization/AI Movement Panel | Big Tex |
| 10:35 | 10:50 | Networking/Coffee | Atrium |
| 10:50 | 11:45 | Knowledge Management Panel | Big Tex |
| 11:45 | 12:45 | Networking/Lunch | Atrium |
| 12:45 | 13:35 | Inclusivity Panel | Big Tex |
| 13:35 | 13:50 | Networking/Coffee | Atrium |
| 13:50 | 14:40 | Recruiting Panel | Big Tex |
| 14:40 | 14:50 | Networking/Coffee | Atrium |
| 14:50 | 15:35 | Leading People in Digital Age Panel | Big Tex |
| 15:35 | 15:45 | Networking/Coffee | Atrium |
| 15:45 | 16:35 | QA/Training Panel | Big Tex |
| 16:35 | 16:50 | Closing Remarks/Door Prizes/Coming Up | Big Tex |
| 16:50 | 18:30 | Closing Happy Hour | Atrium |
We Love Our Sponsors! Won't You Be Our Sponsor?
Sponsors are able to place their products and services front and center of their target audience! Interested in becoming a Sponsor? Exhibit spaces are available now!