Apple Contact Center Tour - 11:30 AM Tour

***** 11:30 AM Call Center Tour *****

From IPhones support to IPods sales, The Apple Austin Contact Center has been a leader in the contact center industry for several years. Now, take a first-hand look at how this contact center operates from in-bound emails & calls, to volume control and security.

• Discover best practices to improve your own
• Research and compare your contact center with another in the industry
• Create strategies for future planning and development
• Other highlights include an inside look at our labs and training facilities

AppleCare maintains 500 seats handling an annual call volume in the millions. This site takes inbound calls and e-mail for enterprise and consumer level support of Apple hardware and software along with sales support for the on-line Apple Store.

The Apple Austin Contact Center is located on the cusp of the Silicon Hills of North Austin. The campus incorporates three buildings with over 1,500 employees.

This Contact Center Tour offers the most current call center technologies and what sets APPLE apart from many others. APPLE provides cutting edge/premier customer service to compliment their products.

Limited availability - 40 guests per tour. Lunch will be provided.