3rd Annual Women In Leadership Luncheon and Tea

Join your Austin Contact Center Alliance peers for an Afternoon Tea discussing Women in Leadership Topics. This 2nd Annual event will be held at The Centro Event Center in Downtown Round Rock and is sponsored by ACCA Industry Partner, Regal.ai. This event will be an engaging, interactive conversation and each attendee is encouraged to bring their perspective and ideas while enjoying some fun networking, "fancy food" and of course, some afternoon tea with your community peers. Our Keynote Speaker for this event is contact center industry leader Camille Rosales.

As the Founder and CEO of Synervo Group, a leading BPO and customer experience consulting firm, Camille brings over 15 years of expertise in customer experience strategy, operations, and consulting. Synervo Group specializes in tailored outsourcing solutions, optimizing contact center operations, and leveraging technology-driven strategies to enhance efficiency, reduce costs, and improve customer satisfaction.

With a track record of delivering measurable results, Camille has helped businesses achieve 20% cost reductions and over $3M in annual savings through optimized workforce strategies, AI-powered automation, and process enhancements. At Synervo Group, Camille leads initiatives that provide scalable, bilingual customer support, back-office solutions, and nearshore/offshore outsourcing, enabling companies to drive efficiency while maintaining a human-centric approach.

Prior to founding Synervo Group, Camille served as VP of Customer Support & Account Management at Hippo Insurance, where she managed a $35M annual P&L, drove a 96% renewal rate on a $350M premium book of business, and improved Net Promoter Scores (NPS) to 75 through data-driven decision-making and strategic process improvements.