I caught my employee (that sits right outside the call center manager's office) on their cell phone while talking with a customer today…They did what?
I can’t believe an employee called out today after I just put them on a final warning for attendance?
My bi-lingual employee is transferring Spanish calls to the Spanish queue as if they don’t understand Spanish…Now what now?
Are you at a loss for words at the things employees do and say in the workplace? If so, you are not alone! In this highly engaging and interactive session, you will hear real stories about odd behavior by employees and how to handle it. Yes, there are some techniques to dealing with odd behavior and keeping your sanity as a manager in a call center environment.
Lunch and networking 11:00AM-11:30AM
$30 Members / $35 Non-members
About the Speaker: Arquella Hargrove is a business savvy coach and speaker. She has extensive Human Resources Management and employee relations experience and has worked for a national company with call centers across the country. She holds a Bachelor’s degree in Human Resources Management and an Executive MBA. She is a certified in Human Resources (PHR), Conflict Resolution, DISC and Birkman Personality Assessments. Arquella also hosts her own weekly radio show “Solutions for Workplace Matters”. http://arquellahargrove.com/
P.O. Box 14300, Austin, TX 78761-43 | email: email@example.com