Events

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Upcoming events

    • 11 Jan 2018
    • 11:00 AM - 1:00 PM
    • Austin Community College Highland Business Center, RM 411, 5930 Middle Fiskville Rd., Austin, TX 78752
    • 46
    Register

    If Not Now…When?

    Does your hand cramp from constantly checking of bucket list items? Does everyone around you seem to accomplish so much less than you? Do you focus so much on what really matters…you forget to do trivial things? If so, this is a good presentation to skip!

    But the truth is, most people struggle with finding defining their goals and achieving them If Not Now… When?  Top rated ACCA speaker Ron Safarik, uses humorous stories, anecdotes and historical examples to help you and your colleagues break through the mental blocks that limit your accomplishments.  Ron will help you define your goals and identify the habits blocking your success. Simply attending Ron’s presentation will double your chances of achieving your top three bucket list goals. Expect an engaging session that will enable you to bring new focus to your personal and professional goals!

    Here’s What Past Attendees Are Saying:

    • Very entertaining…a powerful message!
    • Ron is a very knowledgeable, enthusiastic and interesting presenter, who passionately believes in his message.
    • Ron tapped into a reservoir of my brain that I have not used for a while.
    • Creative and entertaining – Ron really thinks outside the box!
    • His very open and humorous style made it fun!

    Don't Miss Lunch and networking @ 11:00AM-11:30AM

    Program @   11:30AM-1:00PM

    $30 Members / $35 Non-members

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    About the Presenter:

    Whether climbing 1,000 foot cliffs, running over 100k in a day or managing a contact center, Ron Safarik takes on many challenges. He’s led nearly every type of market research, new product development, process improvement, customer service and retention initiative imaginable, and now brings his insight, expertise and engaging humor to audiences around the region.   With over 30 years’ experience in the market research, insurance and financial services industries working for leading companies such as A.C. Neilson, Farm Bureau Insurance, The Principal Financial Group, Conseco, World Insurance and the Fringe Benefit group.  At Fringe, he is responsible for the customer experience including managing their contact center.

    His acclaimed presentation, Creative Problem Solving, has been shared with more than 250 audiences as key-note, luncheon, and breakout sessions.  The presentation is particularly effective as a precursor to strategic planning sessions.  In addition to If Not Now… When? Ron also presents on the topics of creativity, process improvement, generational marketing, and market research.  www.ronsafarik.com

    • 08 Feb 2018
    • 11:00 AM - 1:00 PM
    • Austin Community College Highland Business Center, RM 201, 5930 Middle Fiskville Rd., Austin, TX 78752
    • 59
    Register

     

     Chatbots, Omnichannel and Cloud oh my!

    Contact Center “tech talk” may sound like a foreign language to you but understanding these trends and their impact on how you work is an imperative for business minded Contact Center leaders today.

    Join us for a deep dive into 3 top trends in the contact center for 2018. Each trend will be explored on its own and then brought together at the end in a picture of what is actually happening in contact centers today.

    1. Cloud is the favorite child today, but is it secure?  Is it the right choice for your organization? Learn some of the questions you need to ask to determine your best deployment strategy (cloud, premise, or a hybrid solution).
    2. Chatbots seem synonymous with artificial intelligence (AI) and are certainly sparking the imagination. We will explore the uses of AI in the contact center, both obvious and subtle.
    3. OmniChannel is a term that is frequently tossed about but achieved. From a customer experience perspective, it requires more than offering various contact channel choices. We’ll discuss things to consider and how to leverage this technology to reduce customer effort, improve customer satisfaction and reduce Cost Per Call (CPC) and other metrics.

    Don't Miss Lunch and networking @ 11:00AM-11:30AM

    Program @   11:30AM-1:00PM

    $30 Members / $35 Non-members

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    About the Speakers:

    Alan Meadows, Solution Executive, Robotic Process Automation (RPA), NICE

    Alan obtained his Bachelor’s degree in Political Science from University of California, San Diego (UCSD) in 1995 and began his sales life in the commercial insurance business focusing on Worker’s Compensation and Employers Liability Insurance.  After coming to the realization that living so close to Silicon Valley meant that perhaps he may want to venture into technology, Alan began a career in enterprise software working at Witness Systems in 2006.  After stops at Witness/Verint, Uptivity and most recently Calabrio- Alan rounded out his experience by joining NICE Systems in October, 2017.  While bringing his passion for delivering value, having honest interactions and providing customers very real solutions to complex business challenges, Alan now finds himself as an advocate of Robotic Process Automation- the next frontier of optimization.  Alan is a native and current San Diegan who spent 10 of his years living in the San Francisco Bay Area.  He enjoys spending quality time with his wife, son, daughter and two cats.  Free time is also spent golfing and wondering why the San Diego Chargers would ever realistically think they could make it in Los Angeles.

    Dan Stalker, Enterprise Sales Manager, Voice Products

    Dan joined Voice Products in August 2017 primarily focusing on small-to-midsize business solutions and the NICE suite of Workforce Optimization Products.  Dan hails from Wichita, Kansas although he’d argue that he’s a Texan, as well, only returning to Wichita in summer 2017 after 18 years in Dallas.  He attended Wichita State University and while in school, gained valuable experience in the contact center environment - specifically in the quality assurance domain.  He enjoys his free time playing golf, spending time with his family (now that he’s back in Wichita) and working on DIY home renovation projects. 

Past events

13 Oct 2017 ACCA Networking Lunch @ Whole Foods – Domain
14 Sep 2017 ACCA Fall Symposium
14 Sep 2017 Symposium Speaker
14 Sep 2017 Exhibitor-ACCA Fall Symposium
07 Sep 2017 ACCA Networking Lunch @ Whole Foods – Domain
15 Jun 2017 GM Contact Center tour
12 Apr 2017 Creative Problem Solving
23 Feb 2017 Shark Tank Goal Setting
11 Jan 2017 From Fear to Fearlessness: Presentation Skills 101
16 Sep 2016 ACCA Fall Symposium
16 Sep 2016 Symposium Sponsor
16 Sep 2016 Exhibitor-ACCA Fall Symposium
09 Jun 2016 June Monthly networking lunch: Speed Meeting
12 May 2016 May Monthly Lunch-PlayStorming
14 Apr 2016 Depth Charge Your Culture and Competencies with EQ
08 Mar 2016 ACCA Service Leadership Academy
11 Feb 2016 Make Time for Success
09 Dec 2015 Annual Member Meeting
12 Nov 2015 From Lacking the Swagger to Moves Like Jagger
17 Sep 2015 ACCA Fall Symposium
17 Sep 2015 Symposium Sponsor
17 Sep 2015 Exhibitor-ACCA Fall Symposium
11 Jun 2015 Building Corporate Culture: The Importance of Relationships
14 May 2015 Successful Change Tactics
09 Apr 2015 The Creature From The Next Cubicle: Dealing with the Monsters Among Us
10 Mar 2015 ACCA Service Leadership Academy
12 Feb 2015 Creative Problem Solving
11 Dec 2014 Contact Center Tour:LegalZoom
13 Nov 2014 Coping When Life Doesn't Go According to Plan
18 Sep 2014 ACCA Fall Symposium
18 Sep 2014 Exhibitor-ACCA Fall Symposium
10 Sep 2014 Symposium Sponsor
12 Jun 2014 Insider Threats – a People Problem in a High-Tech World
13 May 2014 ACCA Volunteer Reception | Iron Cactus North
08 May 2014 They Did What? Dealing with Odd Behavior at Work
10 Apr 2014 Ramp It Up-4 Easy Steps to Take Your Career to the Next Level
13 Mar 2014 Service as a Quantifiable Metric
13 Feb 2014 Using Myers Briggs to Help You be a Better Leader
09 Jan 2014 Lead Like an Adult
14 Nov 2013 “Enhancing Employee Engagement”
12 Sep 2013 ACCA Fall Symposium
12 Sep 2013 Symposium Exhibitor
11 Jul 2013 “High Performance Coaching”
13 Jun 2013 “Ten Special Tips for Customer Service Excellence”
09 May 2013 Contact Center Tour-Austin 3•1•1
11 Apr 2013 All the Good Ones AREN'T Taken: Finding and Keeping the Best Talent
27 Mar 2013 ACCA Volunteer Reception | Cover 3
14 Mar 2013 Leading Change with Appreciative Inquiry
14 Feb 2013 Managing Generations in the Workplace
10 Jan 2013 Selecting the Right Service Metrics for Your Center
13 Dec 2012 Contact Center Tour-LegalZoom.com
08 Nov 2012 Fully Living Life: a Users Guide
20 Sep 2012 Symposium Sponsor
20 Sep 2012 ACCA Fall Symposium
20 Sep 2012 Symposium Exhibitor
09 Aug 2012 Contact Center Tour-Gila/MSB
14 Jun 2012 J.D. Power 2012 Top Drivers of Customer Satisfaction
10 May 2012 Getting Ahead: a Career Discussion
19 Apr 2012 ACCA Leadership Certification
12 Apr 2012 The ABC's of Networking
08 Mar 2012 The Power of Personalized Coaching
09 Feb 2012 The Message is YOU: Practical Tips for Powerful Presentations
12 Jan 2012 What's Your Plan Be?
08 Dec 2011 Digital Self Defense
10 Nov 2011 The Business of Leadership
21 Sep 2011 Symposium Exhibitor
21 Sep 2011 ACCA Fall Symposium (and all related workshops)
11 Aug 2011 Contact Center Tour-Texas Department of Licensing & Regulation
14 Jul 2011 Changing the Landscape of the Customer Experience
09 Jun 2011 “It’s Cheaper to Keep ‘Em”
12 May 2011 Develop a Team of Superheroes
14 Apr 2011 Contact Center Tour-Progressive Insurance
10 Mar 2011 Building Your Mindset For Service
10 Feb 2011 Interactive Team Building
13 Jan 2011 Thriving in Stress
09 Dec 2010 Contact Center Tour-Time Warner
09 Dec 2010 Contact Center Tour-Time Warner
11 Nov 2010 Customer Self-Service Solutions
08 Sep 2010 Symposium Sponsor
08 Sep 2010 Symposium Exhibitor
08 Sep 2010 ACCA Fall Symposium
12 Aug 2010 Building Your Leadership Strengths
08 Jul 2010 Top Five Laws of Teamwork
18 Jun 2010 ACCA Night at the Ball Park
13 May 2010 Building Your Talent Pools Though Skill Based Mentoring
08 Apr 2010 Dealing With Disgruntled Employees
11 Mar 2010 Making Text Work For Your Company
11 Feb 2010 Punished by Rewards: A Unique Look at Employee Motivation and Incentives
14 Jan 2010 From the Call Center Floor to the Executive Suite
11 Dec 2009 Contact Center Tour
12 Nov 2009 Back Stage at the Long Center
08 Oct 2009 Customer Service Week Happy Hour
10 Sep 2009 Symposium Exhibitor Registration
10 Sep 2009 2009 Fall Symposium Registration
10 Sep 2009 Executive Roundtable Sponsor
10 Sep 2009 Symposium Sponsor Registration
13 Aug 2009 Farmers Contact Center Tour
09 Jul 2009 Employee Motivation and Engagement Round Table featuring Steve Harper & Laurie Alm
11 Jun 2009 Summer Networking Social Session
14 May 2009 Making Automated Self-Service Work for Your Customers and Your Business
09 Apr 2009 Mastering the Big 5
12 Mar 2009 Workforce Optimization for Contact Centers: A How To Guide
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - AFTERNOON
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - Morning
15 Jan 2009 Steve Harper, author of The Ripple Effect: Maximizing the Power of Relationships For Your Life and Business
11 Dec 2008 Investing in Wellness: The Benefits of a Healthier Workforce
13 Nov 2008 Ready Set WOW!
09 Oct 2008 Customer Service Week Happy Hour
14 Aug 2008 Gila Corporation Contact Center Tour - Afternoon Tour
14 Aug 2008 Gila Corporation Contact Center Tour - Morning Tour
10 Jul 2008 Seven Actionable Tactics for Immediate Contact Center Improvements
12 Jun 2008 Evening Networking Social - 8 Minute Ripple
08 May 2008 Inventions & Innovations - How Technology Is Changing Our Lives
10 Apr 2008 Design a Maverick life and living
13 Mar 2008 Apple Contact Center Tour - 1:00 PM Tour
13 Mar 2008 Apple Contact Center Tour - 11:30 AM Tour
06 Mar 2008 ACCA @ Skillpoint Alliance Career Fair
14 Feb 2008 Improving Productivity through Ergonomics - Live Demo!
06 Feb 2008 Confronting the Current Talent Crunch
10 Jan 2008 Network & Learning Luncheon
13 Dec 2007 Winter Round Table
08 Nov 2007 Home Based Agents - on the Call Center Radar
18 Oct 2007 2007 Fall Symposium
26 Sep 2007 Inside/Out: A Culture of Retention
13 Sep 2007 Austin 3-1-1 Contact Center Tour
08 Aug 2007 August Networking Luncheon - Manage Employees Legally and Effectively
12 Jul 2007 July Networking Luncheon
14 Jun 2007 June Networking Luncheon

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org  |  Phone: 512.551.1256

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