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To register multiple people online:

  1. click the "add guest" button after entering your first registration; repeat this process to add as many registrations as you want

  2. the system will process one charge for the total amount and send a receipt to the person the main reservation is in.  Please forward the confirmation to the guests you registered.

  3. EXIT from the payment screen before entering credit card information and an invoice will be automatically emailed to you 

Upcoming events

    • 10 May 2018
    • 11:00 AM - 1:00 PM
    • Austin Community College Highland Business Center, RM 201, 5930 Middle Fiskville Rd., Austin, TX 78752
    • 51



    Negativity with 


    Don’t let negative talk drain the energy out of your operation. Negative attitudes can spread like the plague and become a huge drag on performance. That’s the bad news.

    The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much – in the right direction.

    As leaders we are the power source 

    for our team’s enthusiasm and positive mind set. 

    "How to Replace Workplace Negativity with Enthusiasm" will show you how to use Dale Carnegie’s proven ways to prevent the negativity from taking control of you and instilling positivity around you.


    1. Identify the causes of negativity.
    2. Determine solutions for negativity problems.
    3. Understand how to change negative attitudes.
    4. Learn Principles to build rapport and trust.
    5. Gain techniques to bring out the positive in others.
    6. Know the importance of managing our attitudes

    Don't Miss Lunch and networking @ 11:00AM-11:30AM

    Program @   11:30AM-1:00PM

    $30 Members / $35 Non-members


    About the Speaker:  

    Shelby Wright | Dale Carnegie | Certified Trainer

    Shelby has 3 years’ experience in marketing and Public Relations and has been a Dale Carnegie Certified Trainer and Professional Development Coach for 3 years.  She has a BA in Mass Communications/Public Relations and has worked with clients including McAfee, Texas Independent School Districts and Colleges. Her expertise is in human relations, conflict management, leadership, presentation skills, communications, change management, employee engagement, stress management, time management, generational engagement.

    • 14 Jun 2018
    • 11:00 AM - 1:00 PM
    • Austin Community College Highland Business Center, RM 201, 5930 Middle Fiskville Rd., Austin, TX 78752
    • 57

    Managing the Agent, Not the Seat

    A Conversation on Culture

    Tim Montgomery, Alamo Cloud Solutions

    Join us on June 14th for an engaging hour of conversation on culture with our long-time ACCA friend, Tim Montgomery.  Tim is known as a pioneer in the cloud call center space having built his last call center Culture, Service, Growth (CSG) exclusively in the cloud.   Leveraging the cloud, CSG:

    • Grew from 10 employees to 800+ in just 5 years
    • Was on the Inc. 500 list of America’s fastest-growing companies for two years
    • Named the San Antonio Business Journal’s fastest-growing large company 
    • Was recognized as one of San Antonio’s top companies to work for and celebrated for its unique and inspiring culture.    

    After selling CSG to Qualfon in 2016, Tim returned to his first love – helping call center organizations and leaders reach their maximum potential.  

    During this fast-paced and interactive session, you’ll join Tim on a journey through nearly 30 years of call center experience that helped define his rules for creating a great culture.  Everyone will walk away with innovative ideas to immediately implement and unique ways to challenge conventional call center wisdom.   As part of his commitment to growing others, 

    Tim will provide everyone that attends a free tool that will help to ensure one of the necessary foundations of a great call center culture – the right number of people to do the work!

    Don't Miss Lunch and networking @ 11:00AM-11:30AM

    Program @   11:30AM-1:00PM

    $30 Members / $35 Non-members


    Sponsored By:

    • 12 Jul 2018
    • 11:00 AM - 1:00 PM
    • 9900 Spectrum Dr, Austin, TX 78717
    • 79


    Thursday, July 12, 2018


    $30 members | $35 future members


    pre-registration required for this event 

    • 28 Aug 2018
    • 11 Dec 2018
    • 16 sessions
    • LegalZoom, 9900 Spectrum Dr, Austin, TX 78717
    • 18

    What are you doing prepare yourself for success in 2018?

    Image result for 2018 goals

    If your goals this year include improving your career outlook the 

    Service Leader Academy is for you! 

    ACCA's Service Leader Academy (SLA) provides new leaders with the solid foundation needed to be successful in a leadership role. In 16 sessions, participants will learn and apply the skills and the confidence to plan, organize, coach, motivate, delegate and communicate in order to be an effective leader.  If you are ready  to propel your career to the next level, join us!  

    How Participants Benefit:

    1.  Understand what a leader is…and is not

    2.  Discover your own unique leadership style and which leadership attributes you already possess

    3.  Get comfortable giving presentations and communicating effectively to any size group

    4.  Develop expert employee selection, retention and performance management strategies

    5.  Learn strategies to effectively manage and motivate a team, including “difficult people”

    6.  Create a personal career development plan that puts what you’ve learned into practice

    Be one of the first to get certified in a program that is becoming an industry standard >>brochure

    16 sessions | Tuesday afternoons, February 13-- May 26, 2018


    $1095 Members | $1395 Future members

    Includes text book, Gallup StrenghtsFinder Assessment, 90-day development plan, all course materials, graduation dinner and ACCA Fall Conference registration


    only $68 per session! (for members)
    Service Leader Academy (SLA) 2018 Faculty

    Jewell Parker, MBA, PMP | Action Learning & Development  Ms. Parker founded the Service Leader Academy (SLA) in 2011 and serves as Lead Facilitator.  She is a self-proclaimed Customer Service Evangelist and has more than 15 years Customer Service Leadership Experience as Director, Operations Manager and Training and Quality Manager.  A serial Entrepreneur she founded and built three small businesses before founding Action Learning and Development to share her lessons learned in more than 20 years of entrepreneurship. She is a Certified Call Center Manager, graduate of Leadership Austin and currently serves as President of the Board of the Austin Contact Center Alliance and is a member of the Austin Community College Contact Center Advisory Board.   

    Scott Carley | Growth Dynamic  Scott is an NSA / VISTAGE Speaker and Executive Coach. He is a natural born storyteller and an articulate and animated communicator. When he speaks, audiences listen, learn and laugh!  Scott used his trust-building skills to lead his organizations to the top 2% internationally.  His energetic and approachable mannerism put the team at ease and creates a willingness to participate.  He will pull answers from members who have hit a mental block!  The group discussion, questions and worksheets are an integral part of his presentation.


    Carol Johnson |  Connected Team Consulting  Ms. Johnson is a Principal with Connected Team Consulting and a Gallup, Inc. certified Strengths Coach for individuals and teams.  Before consulting, she was the Executive Director of The Care Communities, an Austin non-profit, for 9 years.  Prior to that, she was the Director of Spiritual, Psychosocial, and Volunteer Services at Hope Hospice, New Braunfels, Texas. Carol holds an MBA degree from the University of Chicago Booth School of Business, an M. Div. degree from Princeton Theological Seminary and a BSN degree from the State University of New York at Plattsburg.  She is originally from Binghamton, New York, and has lived in Texas for the past 16 years.  

    Michelle Lopez, MBA | P.E.A.R.L. Paragon Consulting  Michelle is the CEO & Principal Consultant of P.E.A.R.L. Paragon Consulting, LLC. She earned her Bachelor of Science and MBA degrees from the University of Phoenix.  A lifelong learner, Michelle continues her engagement with doctoral studies in Organizational Leadership and has earned two Certifications one in Organizational Development from the University of Central Missouri, and another in Nonprofit Leadership and Management from the Center of Nonprofit Studies in association with Austin Community College. Michelle has over 25 years of experience in Coaching and Development in contact centers, legal, banking, aerospace, and engineering spaces. Her native genius centers on seeing and helping others discover their passion. With Michelle’s help, her clients are equipped, empowered and elevated toward a path of success andfulfillment.

    Ron Safarik | Fringe Benefit Group Whether climbing 1,000 foot cliffs, running over 100k in a day or managing a contact center, Ron Safarik takes on many challenges. He’s led nearly every type of market research, new product development, process improvement, customer service and retention initiative imaginable, and now brings his insight, expertise and engaging humor to audiences around the region.   With over 30 years’ experience in the market research, insurance and financial services industries working for leading companies such as A.C. Neilson, Farm Bureau Insurance, The Principal Financial Group, Conseco, World Insurance and the Fringe Benefit group.  At Fringe, he is responsible for the customer experience including managing their contact center. In addition to If Not Now… When? Ron also presents on the topics of creativity, process improvement, generational marketing, and market research.

    • 13 Sep 2018
    • 7:30 AM - 4:00 PM
    • UT Commons Conference Center
    • 27

    "The ACCA Fall Symposium offers a great opportunity to meet new customers and thank current ones." 


    Expected attendence is 200+ Front Line Supervisors, Trainers & HR professionals.


    The Commons Conference provides a unique venue with Exhibitors set up in the Atrium in the heart of the conference space.  All meals and breaks are served here and general session and breakout rooms are tightly clustered around the atrium. 

    Sponsor / Exhibitor information>>

    Download Sponsor/Exhibitor Brochure>>


    Please contact for current sponsor opportunities

    September 13, 2018 | 7:30am - 4:00pm

    Exhibitor Set up | September 12 | 1PM-5PM

    UT Commons Conference Center

    10100 Burnet Rd | Austin, TX



    • 13 Sep 2018
    • 7:45 AM - 4:00 PM
    • J. Neils Thompson Commons Building, 10100 Burnet Road, Bldg 137, Austin, TX 78758
    • 194

    What are the newest industry trends and what can you do to position yourself for long term success?

    Image result for conference attendees

    Join us at Fall Symposium and see what's new in our profession. Interactive seminars, fantastic exhibits, renowned keynote speaker, great food, prizes, and networking with old and new friends.  Only $100 when you register by August 14!

    We look forward to seeing you in Austin >>view agenda 

    September 13, 2018

    Registration & Breakfast opens 7:45AM

    Conference 8:30AM-4:00PM

    J. Neils Thompson Commons Building,

    10100 Burnet Road, Austin, TX 78758

    $100 Early Registration before August 14


    • 08 Nov 2018
    • 11:00 AM - 1:00 PM
    • Austin Community College Highland Business Center, RM 201, 5930 Middle Fiskville Rd., Austin, TX 78752
    • 60

    More Info Coming Soon

    Don't Miss Lunch and networking @ 11:00AM-11:30AM

    Program @   11:30AM-1:00PM

    $30 Members / $35 Non-members


    About the Speaker:  COMING SOON

Past events

22 Feb 2018 ACCA Networking Lunch @ Whole Foods – Domain
08 Feb 2018 Chatbots, Omnichannel and Cloud oh my!
11 Jan 2018 If Not Now...When?
13 Oct 2017 ACCA Networking Lunch @ Whole Foods – Domain
14 Sep 2017 ACCA Fall Symposium
14 Sep 2017 Symposium Speaker
14 Sep 2017 Exhibitor-ACCA Fall Symposium
07 Sep 2017 ACCA Networking Lunch @ Whole Foods – Domain
15 Jun 2017 GM Contact Center tour
12 Apr 2017 Creative Problem Solving
23 Feb 2017 Shark Tank Goal Setting
11 Jan 2017 From Fear to Fearlessness: Presentation Skills 101
16 Sep 2016 ACCA Fall Symposium
16 Sep 2016 Symposium Sponsor
16 Sep 2016 Exhibitor-ACCA Fall Symposium
09 Jun 2016 June Monthly networking lunch: Speed Meeting
12 May 2016 May Monthly Lunch-PlayStorming
14 Apr 2016 Depth Charge Your Culture and Competencies with EQ
08 Mar 2016 ACCA Service Leadership Academy
11 Feb 2016 Make Time for Success
09 Dec 2015 Annual Member Meeting
12 Nov 2015 From Lacking the Swagger to Moves Like Jagger
17 Sep 2015 ACCA Fall Symposium
17 Sep 2015 Symposium Sponsor
17 Sep 2015 Exhibitor-ACCA Fall Symposium
11 Jun 2015 Building Corporate Culture: The Importance of Relationships
14 May 2015 Successful Change Tactics
09 Apr 2015 The Creature From The Next Cubicle: Dealing with the Monsters Among Us
10 Mar 2015 ACCA Service Leadership Academy
12 Feb 2015 Creative Problem Solving
11 Dec 2014 Contact Center Tour:LegalZoom
13 Nov 2014 Coping When Life Doesn't Go According to Plan
18 Sep 2014 ACCA Fall Symposium
18 Sep 2014 Exhibitor-ACCA Fall Symposium
10 Sep 2014 Symposium Sponsor
12 Jun 2014 Insider Threats – a People Problem in a High-Tech World
13 May 2014 ACCA Volunteer Reception | Iron Cactus North
08 May 2014 They Did What? Dealing with Odd Behavior at Work
10 Apr 2014 Ramp It Up-4 Easy Steps to Take Your Career to the Next Level
13 Mar 2014 Service as a Quantifiable Metric
13 Feb 2014 Using Myers Briggs to Help You be a Better Leader
09 Jan 2014 Lead Like an Adult
14 Nov 2013 “Enhancing Employee Engagement”
12 Sep 2013 ACCA Fall Symposium
12 Sep 2013 Symposium Exhibitor
11 Jul 2013 “High Performance Coaching”
13 Jun 2013 “Ten Special Tips for Customer Service Excellence”
09 May 2013 Contact Center Tour-Austin 3•1•1
11 Apr 2013 All the Good Ones AREN'T Taken: Finding and Keeping the Best Talent
27 Mar 2013 ACCA Volunteer Reception | Cover 3
14 Mar 2013 Leading Change with Appreciative Inquiry
14 Feb 2013 Managing Generations in the Workplace
10 Jan 2013 Selecting the Right Service Metrics for Your Center
13 Dec 2012 Contact Center
08 Nov 2012 Fully Living Life: a Users Guide
20 Sep 2012 Symposium Sponsor
20 Sep 2012 ACCA Fall Symposium
20 Sep 2012 Symposium Exhibitor
09 Aug 2012 Contact Center Tour-Gila/MSB
14 Jun 2012 J.D. Power 2012 Top Drivers of Customer Satisfaction
10 May 2012 Getting Ahead: a Career Discussion
19 Apr 2012 ACCA Leadership Certification
12 Apr 2012 The ABC's of Networking
08 Mar 2012 The Power of Personalized Coaching
09 Feb 2012 The Message is YOU: Practical Tips for Powerful Presentations
12 Jan 2012 What's Your Plan Be?
08 Dec 2011 Digital Self Defense
10 Nov 2011 The Business of Leadership
21 Sep 2011 Symposium Exhibitor
21 Sep 2011 ACCA Fall Symposium (and all related workshops)
11 Aug 2011 Contact Center Tour-Texas Department of Licensing & Regulation
14 Jul 2011 Changing the Landscape of the Customer Experience
09 Jun 2011 “It’s Cheaper to Keep ‘Em”
12 May 2011 Develop a Team of Superheroes
14 Apr 2011 Contact Center Tour-Progressive Insurance
10 Mar 2011 Building Your Mindset For Service
10 Feb 2011 Interactive Team Building
13 Jan 2011 Thriving in Stress
09 Dec 2010 Contact Center Tour-Time Warner
09 Dec 2010 Contact Center Tour-Time Warner
11 Nov 2010 Customer Self-Service Solutions
08 Sep 2010 Symposium Sponsor
08 Sep 2010 Symposium Exhibitor
08 Sep 2010 ACCA Fall Symposium
12 Aug 2010 Building Your Leadership Strengths
08 Jul 2010 Top Five Laws of Teamwork
18 Jun 2010 ACCA Night at the Ball Park
13 May 2010 Building Your Talent Pools Though Skill Based Mentoring
08 Apr 2010 Dealing With Disgruntled Employees
11 Mar 2010 Making Text Work For Your Company
11 Feb 2010 Punished by Rewards: A Unique Look at Employee Motivation and Incentives
14 Jan 2010 From the Call Center Floor to the Executive Suite
11 Dec 2009 Contact Center Tour
12 Nov 2009 Back Stage at the Long Center
08 Oct 2009 Customer Service Week Happy Hour
10 Sep 2009 Symposium Exhibitor Registration
10 Sep 2009 2009 Fall Symposium Registration
10 Sep 2009 Executive Roundtable Sponsor
10 Sep 2009 Symposium Sponsor Registration
13 Aug 2009 Farmers Contact Center Tour
09 Jul 2009 Employee Motivation and Engagement Round Table featuring Steve Harper & Laurie Alm
11 Jun 2009 Summer Networking Social Session
14 May 2009 Making Automated Self-Service Work for Your Customers and Your Business
09 Apr 2009 Mastering the Big 5
12 Mar 2009 Workforce Optimization for Contact Centers: A How To Guide
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - AFTERNOON
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - Morning
15 Jan 2009 Steve Harper, author of The Ripple Effect: Maximizing the Power of Relationships For Your Life and Business
11 Dec 2008 Investing in Wellness: The Benefits of a Healthier Workforce
13 Nov 2008 Ready Set WOW!
09 Oct 2008 Customer Service Week Happy Hour
14 Aug 2008 Gila Corporation Contact Center Tour - Afternoon Tour
14 Aug 2008 Gila Corporation Contact Center Tour - Morning Tour
10 Jul 2008 Seven Actionable Tactics for Immediate Contact Center Improvements
12 Jun 2008 Evening Networking Social - 8 Minute Ripple
08 May 2008 Inventions & Innovations - How Technology Is Changing Our Lives
10 Apr 2008 Design a Maverick life and living
13 Mar 2008 Apple Contact Center Tour - 1:00 PM Tour
13 Mar 2008 Apple Contact Center Tour - 11:30 AM Tour
06 Mar 2008 ACCA @ Skillpoint Alliance Career Fair
14 Feb 2008 Improving Productivity through Ergonomics - Live Demo!
06 Feb 2008 Confronting the Current Talent Crunch
10 Jan 2008 Network & Learning Luncheon
13 Dec 2007 Winter Round Table
08 Nov 2007 Home Based Agents - on the Call Center Radar
18 Oct 2007 2007 Fall Symposium
26 Sep 2007 Inside/Out: A Culture of Retention
13 Sep 2007 Austin 3-1-1 Contact Center Tour
08 Aug 2007 August Networking Luncheon - Manage Employees Legally and Effectively
12 Jul 2007 July Networking Luncheon
14 Jun 2007 June Networking Luncheon

P.O. Box 14300, Austin, TX 78761-43  |  email: 

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