The Changing Landscape of the Customer Experience
Customer expectations are changing rapidly. J.D. Power and Associates reviews Voice-of-the-Customer data and insights from 10-years of research to uncover what trends are happening in the marketplace as channels converge and customers expect more personalized levels of service. Learn what it takes to drive high satisfaction and loyalty and why the multi-channel experience is creating some thought-shifting paradigms on how we approach customer care strategy.
Lunch & Networking 11:00AM-11:30AM
$30 Members / $35 Non-members
Mark Miller leads global strategy and market development for the Contact Center Practice at J.D. Power and Associates including the
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