Depth-Charge Your Culture and Competencies
With the Skills of Emotional Intelligence and Mindfulness
Attend this presentation and learn how Emotional Intelligence (EQ) coupled with Mindfulness practices can be the touchstone for highly effective Contact Center Professional Development. Built around the principles of the EQ-i 2.0 assessment, this presentation will give tangible meaning to a cultural term that has been a point of discussion for over 25 years and will demonstrate how the mysterious new corporate trend of utilizing “Mindfulness” practices effectively serves as a the foundation for EQ effectiveness.
In this interactive session we will:
- Learn about Emotional Intelligence EQi 2.0 and Its Place in Contact Centers
- Explore an Overview of the EQi 2.0 Assessment Components
- Discover which EQi components Are Key to your Culture and Staff
- Receive an Intro to the Many Uses of EQi 2.0
- Understand how “Mindfulness Practices” Increase EQ Effectiveness
- Experience an Essential Mindfulness Practice
Lunch and networking 11:15AM-11:45AM
$30 Members / $35 Future Members
About the Speaker: Steve Whiteford
With 25 years’ experience as a corporate trainer and coach, Steve specializes in coaching business professionals and leading workshops in Leadership Development, Emotional Intelligence, MBTI, Presentation, Constructive Conflict, Team Building and a broad array of related communication skills. With a practice Based in neuroscience and proven practices, he leads clients to greatly increased openness, powerful and effective communication, and embodied leadership. Steve has designed and conducted scores of successful workshops for a great variety of companies across many industries. He holds certifications in in EQi2.0, EQi360, the Myers Briggs Type Indicator (MBTI), and Results Coaching (NACC).
Steve’s articles and interviews have been featured in The Bulletin of Psychological Type, Entrepreneur, TWA's Ambassador Training & Development Journal, Idea Magazine, Air-America Radio, and local association newsletters.