Making Text Work For Your Company

  • 11 Mar 2010
  • 11:30 AM - 12:59 PM
  • National Instruments, 11500 N MO Pac Expy, Building C Austin, TX 78759
  • 4


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There are 270 million cell phones in America...95% of them have text...cell phone users send and receive more text messages than phone calls...1 trillion text messages were exchanged in 2009...r u TXTNG?

RSN, text will be a vital part of how organizations communicate. Texting for business helps companies find ways to save money and communicate with their customers and employees in a medium that they prefer. 

You've seen it on used on shows like American Idol and Dancing with the Stars.  FYI texting is not just for teens and tweens anymore!  The Obama campaign used mobile communications to successfully revolutionize politics.  We've seen it most recently used to raise awareness and money for disaster relief in Haiti.

March 11, Call center expert Carrie Chitsey, CEO of Austin-based TXT4 CRM, a former call center owner and partner in KPMG Global CRM practice will share how forward thinking call centers are dramatically reducing call center costs while improving customer satisfaction.  Using real world examples from our industry, our speaker will help you understand how your center can integrate text with your IVR and WFM systems as part of a CRM and ERM (employee relationship mangement) strategy.

  • Contact Centers are integrating text with their WFM system to allow employees to report attendance or bid on schedules
  • Goverment contact centers are broadcasting weather or power outage updates via planned text blasts
  • Banks send alerts about account activity to protect against fraud and identity theft
  • Law Enforcement agencies are using text to make it easier for citizens to assist with information reporting

HBU?  ATEOTD, if your contact center has not figured out how to manage TXT, this  presentation is for you!  We promise it won't be TMI. lol  :)

March 11, 2010


National Instruments, BLDG. C

$30 Members / $35 Non-members



Speaker Info

Carrie Chitsey is CEO of TXT4 CRM, a MOBILE ENGAGEMENT company. TXT4 CRM partners with companies to design, develop and deploy innovative mobile marketing engagement solutions. She has had a distinguished career selling professional and relationship management solutions to large corporations and small businesses alike. She was responsible for selling and built more than 50 call centers and In 2005, she ventured out to build several of her own large call centers and is still active in the call center outsourcing business. Carrie is recognized by her peers as a Customer Relationship Management strategy innovator and thought leader.

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