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  • Getting Back Together Again - In Person

Getting Back Together Again - In Person

  • 24 May 2022
  • 11:15 AM - 1:00 PM
  • Dave & Busters Meeting Room 9333 Research Blvd #A600, Austin, TX 78759
  • 20

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Getting Back Together Again - In Person

Meet The ACCA Board of Directors

Over the past 2+ years, The Austin Contact Center Alliance, as with most Contact Center organizations moved to being remote sessions only. During this time we have been able to add some new faces and perspectives to the ACCA Board of Directors and we would like you to meet and network with our amazing volunteer board.

Roundtable Discussion About What Has Changed In Our Centers

Since we are able to be back together in-person, we wanted to create an engaged discussion with all attendees as both table discussions and larger group engagement. The ACCA exists for our members to Network, Engage, and Learn from each other. The Board will use this discussion as a catalyst for luncheons as well as Fall Symposium speakers. Roundtable Discussion Topics will include: 

  • Attrition and Retention 
  • Engaging Remote Agents 
  • How Have Technology Improvements Impacted the Contact Center
  • Leadership Strategies that are Working in a Hybrid Environment, and others
 



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