POSITION SUMMARY of the Customer Care Specialist
Duties performed require both written and verbal communication with internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales obtaining and processing all required information needed to process patient genetic testing samples, reports, and billing.
KNOWLEDGE, SKILLS, AND ABILITIES
Preferred Skills and Experience
PHYSICAL DEMANDS & WORK ENVIRONMENT
Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits. Healthy catered lunches, Premium snacks and beverages, Onsite gym with cardio and weight-training equipment, Game room with satellite TV, Onsite dry cleaning and alteration service with pick-up and delivery, Employee-organized sport leagues, Happy hours and BBQs, Generous Employee Referral program.
For more information and to apply, visit www.natera.com or http://www.natera.com/careers/job-openings?gnk=job&gni=8a78859f6395106a016397c57c3336c8&gns=ACMG
Natera is proud to be an Equal Opportunity Employer.
535 East 5th St. Austin, TX 78701 | email: email@example.com