DEFAULT AVERSION COUNSELOR
Department: Default Prevention
Min. Starting Salary: Commensurate with Experience
Application Deadline: Open Until Filled
The Default Aversion Counselor is responsible for contacting delinquent student loan borrowers, counseling them on their account status, repayment options and default consequences. Contact will be through an autodialer and inbound calls in a high call volume environment. Counselors are required to meet monthly productivity goals.
EDUCATION REQUIRED: High School Diploma or GED equivalent.
EXPERIENCE/SKILLS REQUIRED: Two years office experience to include at least one year in a telephone call center or a customer service position. Strong analytical and problem solving skills are essential. Must possess strong written and oral skills, maintain a high confidentiality level, and utilize and disseminate regulatory information while adhering to the Fair Debt Collection Practices Act, as it pertains to department issues. Basic PC skills are also necessary.
PREFERRED QUALIFICATIONS: Two years post secondary education. Call Center experience. Financial Aid or Student Loan work environment. Bilingual proficiency (English/Spanish).
Resumes will not be accepted without a completed TG application, available at www.tgslc.org/careers
For more information, e-mail human.resources@tgslc.org or call (800) 252-9743.
TG is an Affirmative Action/Equal Opportunity Employer.