One hundred years ago, the American Cancer Society began the fight of a lifetime – the fight against cancer. After 100 years of saving lives and creating more birthdays, we’re leading the way in working tirelessly to transform cancer from deadly to treatable and from treatable to preventable. We want to finish the fight against Cancer, and we want you to help us!
As a Bilingual Income Support Specialist you will manage inbound calls regarding ACS monetary and non-monetary donations, provide technical support for ACS events and related website issues, and offer information delivery on ACS initiatives, mission and values. You will also be expected to demonstrate the highest level of customer service to our volunteers and donators. It will be up to you to promote resolution of escalated issues through positive constituent engagement. In short this position will allow you to use your computer savvy skills to end the fight against cancer.
Qualifications:
- · 100% Fluent in both English and Spanish
- · Some College with 2 years professional experience
- · Strong interpersonal, technical, written and verbal communication skills in both English and Spanish
- · Ability to read, comprehend and deliver information quickly to diverse audiences
- · Typing proficiency of 50 WPM or greater (tested in English)
- · Remains composed under stress, handles responses to criticism tactfully, and delivers on organizational commitments
- · Proficiency with computer and software applications using Windows and/or MAC operating systems
Preferred Qualifications:
- · Bachelor’s degree preferred
- · Two years in a customer service related position or tech support environment
- · Familiarity with web applications and browsers, mobile devices, and Microsoft products
Save Lives. Fulfill Yours.
Apply today to become an Income Support Specialist at the American Cancer Society!
ACS is an equal opportunity employer and actively seeks candidates from diverse backgrounds including women, communities of color, the LGBT community, veterans, and people with disabilities
Please apply online at:
https://careers.peopleclick.com/careerscp/client_acs/external/gateway.do?functionName=viewFromLink&jobPostId=45086&localeCode=en-us
