The Sedona Group currently has a Customer Service Representative opportunity in North West Austin. Please note that we are looking for Customer Service Representative with 5+ years of experience. A good candidate for this position would be someone who has had previous lead or supervisory experience.

RESPONSIBILITIES:

•Answer incoming calls from a queue; respond to/resolve claims in accordance with department policy/procedure

•Make outbound phone calls to gather missing information

•Maintain a minimum production average of 50-75 queue calls per day, and quality performance on phone call monitors of at least 95% monthly average

•Assist with a variety of clerical duties on an as needed basis (send out denial letters, update NIS claims, etc.)

•May be assigned special duties, such as performing price checks (NOTE: employees who are assigned special duties have no phone call production minimums)

•Keep up to date on department policy/ procedure updates and changes

Note -- within 90 days of employment, employee must meet the stated production and quality standards.

QUALIFICATIONS:

•Minimum 5 years of customer service and call center experience

• Must have excellent critical thinking skills

•Typing speed of 40 wpm

•Proficiency in MS office and Windows-based applications

•High school diploma / GED

•Ability to work independently

•Proficiency with fax machine, copier, printer, telephone

•Excellent time management skills

•Excellent written and verbal communication

•Excellent dispute resolution/ customer service skills

Must be able to pass a background check and drug screen

Salary: $14.00/Hourly

**Contact Erin Dearing at: edearing@sedonagroup.com to apply**