**Send Resume or inquiries to Felicia Houston @ fhouston@sharppropane.com

             Position Summary: Engages in Inbound and Outbound telemarketing activities,

             responds to customer inquiries via telephone, email and other channels.

             Resolves customer service issues, schedules deliveries, safety checks, inspections

             Looks for opportunities to expand service offering to customers.

Prim  Primary Functions or Responsibilities:

1. Customers’ first point of contact
   1. Responds to customers’ general inquires
   2. Investigates and resolves billing disputes
   3. Takes payments
   4. Schedules deliveries and service calls
   5. Follows up with customers’ as appropriate
   6. Updates customer information in company systems
   7. Identifies opportunities for improvement based on knowledge of the company’s workflows, operations, and procedures
2. Sales
   1. Inbound

•                                                               i.      Identifies selling opportunities

•                                                             ii.      Proactively offers Sharp Services to all qualified inbound contacts

•                                                            iii.      Accurately tracks sales results in company systems

•                                                               i.      Calls customers on a variety of pre-determined sales campaigns

•                                                             ii.      Proactively offers Sharp Services to all qualified outbound contacts

•                                                            iii.      Accurately tracks results in company systems

3. Knowledge
   1. Acquires knowledge related to Sharp Propane’s

•                                                               i.      Customers

•                                                             ii.      Processes and Workflows

4. All other duties as assigned
5. Up to 10% travel required

6.  

7. Education and Experience:

   • GED or better
   • 6 months or more experience in a sales/customer service call center environment - preferred

   Knowledge, Skills and Abilities:

   • Ability to interact with customers in a friendly and outgoing manner even in challenging situations
   • Familiar with MS Office and similar applications
   • Keyboarding skills at 25 wpm minimum preferably able to talk and type at the same time
   • Detail oriented
   • Strong work ethic – able to work in a highly structured work environmen
8. • SALARY: Commensurate with experience.