2017 Fall Symposium Agenda                                                                            

8:30AM-1:00PM 

 ATRIUM

Registration & Check-in

8:30-9:45AM

BIG TEX

Opening Ceremonies & Keynote Address

Impact of Contact Centers on the Austin Economy  | Austin Chamber of Commerce

Discovering Your Leadership Super Powers | Darlene Templeton | 

9:45 AM-10:00AM  

ATRIUM

Break, Networking & Exhibits

10:00AM-11:00AM

 

Leadership in Doubt

Jae Knowlton

Quality  Conversations

Brad Baumunk | Robert C Davis & Associates

Broken Trust and Fractured Teams

Scott Carley | Growth Dynamic

11:00AM-11:15AM 

Atrium 

Break, Networking and Exhibits 

11:15AM-12:15AM 

Elevate Communication through Core Values | Michelle Lopez, Randall Holohan LegalZoom

Call Center Technology Case Studies

12'15PM-1:15PM

Atrium

Lunch, Networking, Exhibits

1:15-2:15

JD Power 2017 Top 10 Drivers of Customer Satisfaction

Mark Miller | JD Power

True Colors of Customer Service 

Stephanie Blanck | Consultant

2:15PM-2:30PM

Atrium

Break, Networking & Exhibits

2:30PM-3:30PM



Creative Problem Solving

Ron Safarik

The Magic of Change 

Tom Britton

Managing Workplace Stress

Diandra Marquez | Dale Carnegie

3:30PM-4:00PM

Big Tex

Grand Prize Drawings & Closing

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org  |  Phone: 512.551.1256

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