2018 Fall Symposium Agenda

Session Descriptions                                                                             

8:30AM-1:00PM 

 ATRIUM

Registration & Check-in

8:30-9:45AM

BIG TEX

Opening Ceremonies & Keynote Address

Impact of Contact Centers on the Austin Economy  | Austin Chamber of Commerce

University Federal Credit Union Story | Tony Budet CEO

9:45 AM-10:00AM  

ATRIUM

Break, Networking & Exhibits

10:00AM-11:00AM

 

Building Trust & Credibility

Diandra Marquez | Dale Carnegie

Customer Experience Management

Nicole Coy | Endeavor Mgmt.

Building Your Bench

Michelle Lopez | P.E.A.R.L Paragon Consulting

11:00AM-11:15AM 

Atrium 

Break, Networking and Exhibits 

11:15AM-12:15AM 

The Art of Giving Constructive Feedback

Kim Dawson  | You Earned It

Emerging Technology, Risks and Rewards

Local Contact Leaders and Industry Providers 

12'15PM-1:15PM

Atrium

Lunch, Networking, Exhibits

1:15-2:15

Creative Team Building to Drive Innovation

Christiane Michaelis | The Dirty Easel

Remote Agent Panel

Carlton Whitehurst II | DentaQuest

Reid London | American Cancer Society

2:15PM-2:30PM

Atrium

Break, Networking & Exhibits

2:30PM-3:30PM



Creative Problem Solving

Ron Safarik

Quality Conversations & Your Call Flow

Brad Baumunk | Robert C Davis & Associates

Contact Center Compliance & Regulations Update (TCPA, call blocking, etc.) 

Mike Schuster & Stuart Discount | PACE

3:30PM-4:00PM

Atrium

Grand Prize Drawings & Closing

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org 

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