This Contact Center Tour gives you a rare inside look at Austin-Travis County Combined Transportation, Emergency & Communications Center (CTECC). CTECC is a regional "mission critical" public safety facility. The secure operations center houses public safety employees from four entities:
City of Austin: Police, Fire, EMS, Homeland Security and Emergency Management Office; Travis County: Sheriff, Constables, Emergency Management Office; Capital Metropolitan Transportation Authority (Cap Metro); Texas Department of Transportation (TX DOT): Courtesy Patrol, Intelligent Transportation Systems.
The building was designed to be the shell that protects, encloses, and supports sophisticated electronic equipment along with the highly trained emergency communications personnel who manage the various emergency response and coordinated communication capabilities. The building is an "essential facility" so that the dispatch areas and electronic equipment remain operational in case of severe storms, tornadoes, and other disturbances. The facility will withstand tornadoes with wind velocities of F-3 Category and is secure against manmade threats of explosive devices, small arms gunfire, vehicular breaches, and gases. The tour will show the flexible telephony and special design fetures of the center that aid in reducing the extreme stress and tension levels experienced by personnel working in these demanding environments. We have never offered a tour like this before!
Space is limited. One tour from 11:30AM-1PM.