J.D. Power 2012 Top Drivers of Customer Satisfaction

  • 14 Jun 2012
  • 11:30 AM - 1:00 PM
  • Dave & Busters, 9333 Research Blvd, Austin, TX 78759
  • 1

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  • Guests & General Public

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J.D. Power and Associates' 2012 Top Drivers of Customer Satisfaction in the Call Center


J.D. Power and Associates is a leading global marketing information services company that conducts independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior. Each year, J.D. Power interacts with millions of consumers around the world to better understand their opinions, perceptions, and expectations about a variety of products and services.
In this presentation they unveil the current research about customer satisfaction including:

  • What customers really care about
  • Why who you know is more important than what you know
  • The three dynamics changing the role of the call center

Lunch and networking 11:00AM-11:30AM

Program 11:30AM-1:00PM

$30 Members / $35 Non-members

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Speaker:

Mark Miller, Senior Director Market Development, Contact Center Practice.

Mark leads global strategy and market development for the Contact Center Practice at J.D. Power and Associates including the

Certified Call Centerprogram, the Certified Technology Service and Support program and contact center performance improvement consulting. He has 17 years of experience in sales, operations and customer experience improvement - several with Fortune 500 companies and large foreign-based service providers.

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org 

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