Ready Set WOW!

Kick off the Holiday Season with ACCA and Bob Furniss, one of the Fall Symposium's most acclaimed speakers!  Drawing from the best practices of leaders like John Maxwell and Colin Powell, and customer-focused companies like Disney and Starbucks, Bob will share an inspirational message that will challenge your thoughts on customer experience in the setting of the beautiful Mansion at Judge's Hill.

Built in 1900, the historic Mansion welcomes you with soaring stone columns and sparkling leaded glass windows. When you enter through the carved oak and brass double doors, you are instantly transported to another time. Featuring ornate fireplaces, elaborate carved trim, glittering chandeliers and stately refinished antiques, the turn-of-the-century Mansion gives a new definition to the word elegant.

What better place to begin the 2008 holiday season and what better topic than Leadership as you enjoy world class hors doerves, sparkling beverages, reflect and begin to plan for 2009!

Takeaways include:

• How to use the simple yet effective CalibrationCoaching® method in your center.
• How to re-set your priorities – and develop personal goals that drive success
•  How to activate key life-skills in your frontline managers to make them more successful a work
• How to leave the right legacy as a call center leader.