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  • Emerging Technologies for CX - Top Golf

Emerging Technologies for CX - Top Golf

  • 05 Jun 2019
  • 10:30 AM - 1:00 PM
  • Top Golf North Austin - 2700 Esperanza Crossing, Austin, TX 78758

Registration is closed

Customer Experience Emerging Technology & Top Golf Luncheon

Are you an IT or Customer Experience Leader interested in Emerging Technology within Contact Centers? 

Leverage technology to build a best-in-class customer service and customer-centric organization is one of the hottest discussions we face within our industry, we would like to add your voice to a workshop of local Contact Center leadership and technology thought leaders in diving deep into best practices within emerging contact center technologies.

  • Technology that impacts the recruitment, retention and productivity our agents.
  • Risk and advantages of migrating contact center solutions to the cloud.
  • Omni channel promises and pitfalls, navigating the risks to brand, agent and back office.

Our Thought Leaders:

Charles Aeh – Vice President of Experience with SmartAction, a leading voice within transforming customer self-service with artificial intelligence, working with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media

Jen Jackson– Vice President of Customer Experience with Serenova, an Austin based leader in cloud based contact center platforms, with key innovations within the all levels of the agent and customer experiences. Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees.

Brett Theisen – Vice President with NICE inContact, NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience Platform.

Brad Odom - Enterprise Account Executive with TalkdeskWith enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.  

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