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  • Women In Leadership Panel Discussion

Women In Leadership Panel Discussion

  • 09 May 2019
  • 11:15 AM - 1:00 PM
  • Allergan, 301 W. Howard Ln. Austin, TX 78753
  • 0

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  • Guests & General Public
  • Verified by email address

Registration is closed
Great Call Centers Hire
Great
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
All too often leaders hire for skill but terminate for behavior.
Credible
c
all
c
enter
p
rofessionals pay attention to their top talent and how they work and behave.
Call
c
enter
p
rofessionals who invest
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
otential for success on the job. Such a program can also reduce potential legal challenges to the
interviewing process
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Great Call Centers Hire
Great
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
All too often leaders hire for skill but terminate for behavior.
Credible
c
all
c
enter
p
rofessionals pay attention to their top talent and how they work and behave.
Call
c
enter
p
rofessionals who invest
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
otential for success on the job. Such a program can also reduce potential legal challenges to the
interviewing process
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Great
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
All too often leaders hire for skill but terminate for behavior.
Credible
c
all
c
enter
p
Call
c
enter
p
rofessionals who invest
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
otential for success on the job. Such a program can also reduce potential legal challenges to the
interviewing process
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.
Talent
Finding the right talent can be one of the most challenging and exciting
tasks
a company/person
can do
.
Credible
c
all
c
enter
p
Call
c
enter
p
time, effort
and
create a
well
-
designed structured
behavioral
-
interviewing program can help managers more accurately predict a candidate's
p
.
During this
60
-
minute
presentation, participants
learn
to determine their
top 5 traits that will help
them write great questions, predi
ct call center behavior and hire the right people for their
organization.
Learning Outcomes
Define behavioral interviewing, selection and talent interviewing concepts
Learn how to listen to your top talent to create questions and predictive response
Discuss how top traits can be turned into questions which will produce better hiring
practices.

WOMEN IN LEADERSHIP PANEL DISCUSSION

Women in Leadership: it's a hot topic for employers, and for May's ACCA monthly event, we've got a panel of female leaders for a discussion you WON'T want to miss! 

Join us along with moderator Lauren Kurtz (Senior Rep. of Major Accounts, ADP) as we highlight the unique challenges women face in the contact center industry, women and mentorship, female empowerment, and breaking down barriers to success to smash our goals.

We are honored and thrilled to host this esteemed panel of female leaders:

-Jen Jackson (Vice President of Customer Success, Serenova

-Terry Mattson (Vice President of Customer Operations, Allergan

A BIG thank you to our friends at Allergan for hosting this month's event! Please also join us for a brief site tour immediately following the conclusion of the women's leadership panel. 

Details for the May ACCA event are as follows: 

Date and time: Thursday, May 9th, 11:15 AM - 1:00 PM 

Location: Allergan, 301 W. Howard Ln., Austin, TX 78753 

Spots are very limited for this event, so make sure you register ASAP!


Lunch and networking 11:15-11:30AM

Program 11:30AM-1:00PM

$30 Members / $35 Future Members

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