Workforce Optimization for Contact Centers: A How To Guide

  • 12 Mar 2009
  • 11:30 AM - 1:30 PM
  • Norris Conference Centers - 2525 West Anderson Lane, Suite 365 - TEL: (512) 451-5011


  • Verified by email address
  • Guests & General Public

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How can a contact center tighten its belt without compromising quality of service, revenues and customer satisfaction?

solutions.jpgAs the global economy challenges businesses, human-centric organizations such as contact centers struggle as they fight to control costs yet continue to generate revenues for their companies. When contact center budgets – always tight – are stretched thinner and thinner, contact center managers increasingly ask themselves, "How can I do more with less?"

What if you could be sure that:

  • Your employees are doing their jobs as well as possible, given the tools they have?
  • They are provided with the right software tools and the best business processes?
  • Everyone is following your best practices?
  • Your employees have the training they need?

Our February speaker from Iontas, a 21st-century efficiency company will discuss the benefits of using technology to maximize workforce productivity and achieve the elusive goal of "doing more with less".

About Steve Williams

Steve Williams, VP Sales, Iontas, is a veteran of early and mid-stage software companies. His experience includes creating award-winning educational software, business process management, mathematical models predicting market demand and the latest web-based platforms.  Steve has held management and executive positions in sales, marketing, client services and business development for Lombardi Software, MedSynergies, Pervasive Software and IBM-Tivoli.

Steve graduated with high honors in Psychology from Hardin Simmons University and holds an MBA from the University of Texas at Austin.

Sponsored by

Iontas Logo.jpgIontas’s goal is simple: to help companies work smart. Iontas creates software that captures information about how contact center, back office, and enterprise employees use software applications to do their jobs. Managers can then use that information to improve the business processes and software their company uses. In addition, they can provide employees with the specialized tools and training they need to be more efficient. 

Iontas enables corporate leaders to measure and optimize how their most vital resource (people) are using the tools they have at hand (business processes, software, and hardware) to serve their company’s market. 

Focus is now on over 500,000 PCs worldwide and growing. Iontas is poised to ride the wave of global competition being felt by US contact centers, banks, conglomerates, and large retailers.

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