Start Time: 9 a.m.
End Time: 12 p.m.
Inside/Out: A Culture of Retention
What do you know about your employees? Do you know their tenure? What their performance is like? How many days they’ve been absent?
Join Michael J. Tamer for an exciting and informative 3 hour workshop September 26, 2007 from 9am-NOON at National Instruments and learn why knowing the answers to these questions may not be enough to attract and keep the best employees.
Clearly a company is only as good as its people. Based on the philosophy that the "person" is the cornerstone of every business and every business transaction, this interactive workshop will teach the newest strategies to manage the most difficult challenges we face in the call center: turnover, absenteeism, employee morale and the lack of quality and consistent frontline leadership. Participants will learn the principals to build a Culture of Retention that goes beyond reward and recognition programs and leads to higher retention rates, lower absenteeism, improved productivity, better customer service and better morale over time.
You will take back to your center ideas and concepts that work and are easily learned by everyone in your organization. Put your tray tables and seat backs in the up-right and locked position and prepare to take off with Michael Tamer on September 26, 2007.
Single Member Registration - $39.00
Sinlge Non-Member Registration - $49.00
Multiple Registration (3+) - $29.00
About Michael J. Tamer, President and CEO of Tamer Partners Corporation
A 20-year veteran of the customer contact industry Michael Tamer has received honors for his career achievements including Call Center Magazine’s Pioneer Award and induction into the Call Center Hall of Fame. Michael introduced the industry’s first quality monitoring product, which led to the “this call may be monitored for quality purposes” phenomenon heard today on almost all 1-800 numbers. This gained Michael recognition from prestigious publications such as the Wall Street Journal and The London Financial Times. He was also among the first to address the balance between privacy issues and quality in the work environment. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate.
Michael recently published the book, The Four-Minute Customer, which outlines his Customer Relationship Management philosophies. These tenets have continually helped all types of organizations increase customer loyalty, improve service and raise revenues.
Michael is known for his innovative approach to presentations, which includes audience participation, multi-media and real-life experience. He’s been a featured speaker for corporate, industry and nonprofit organizations such as: AT&T, Ford Motor Company, Rockwell International, Pier 1 Imports, The ICCM Conference and Expo, Handango, Larry North Fitness, Purdue University, the Young President’s Organization and more.