Board of Directors
All board members can be reached by emailing firstname.lastname@example.org.
Mark Brody | BroHawk Solutions | Board President
Mark is a customer-focused Contact Center Industry Professional with over 25 years of experience spanning multiple industries to include client management, quality assurance, contact center leadership, and workforce management expertise. Launched Brohawk Solutions, LLC. in August 2018. Current President for The Austin Contact Center Alliance (ACCA) and Board Member for the South Central Chapter of The Professional Association of Customer Engagement (PACE).Working with small to mid-size contact centers looking to improve operational efficiencies , employee engagement, and ultimately leading to an improved customer experience.
Jewell Parker | Applied Materials | Board of Directors Immediate Past President
Ms. Parker has more than 25 years of call center experience, specializing in Call Center and Customer Service environments and is a Certified Call Center Manager from thePurdue University Center for Customer Driven Quality. She has proven success in every aspect of Human Performance Management including recruiting, staffing, instructional design and training delivery, employee retention, performance evaluation and improvement strategies. Illustrating her commitment to continuous improvement, Jewell is also a trained Six Sigma Green Belt, an ISO Certified Lead Auditor and certified Project Management Professional (PMP).
She is a graduate of the Leadership Austin Class of 1995-96, served on the Boards of the Greater Austin Chamber of Commerce, the Greater Austin Quality Council and the Capital Area Workforce Development Board. Ms. Parker is a graduate of Purdue University and holds an Executive Masters of Business Administration from Walden University.
Brian W. Morton | Simplify | Vice President of Membership
Brian has more than 20 years of experience supporting local telecommunications, networking within local Austin and San Antonio enterprise companies. Responsible for directing account team sales strategy, pricing, solution development and customer maintenance within network/telecom, cloud/data center and contact center practices supporting enterprise clients looking to improve performance, cost and most importantly service provider accountability. Simplify has a team of industry insiders driven to make the impossibly complex business reality of large corporations simpler, more cost-effective and completely transparent. The ultimate goal: help you leverage the industry for your benefit with a best-practices approach from initial strategy through implementation and beyond.
Melissa Love | Everybody Up! | Vice President of Educational Programs
Melissa Love is the founder of Everybody Up! She has over 23 years of pedal-to-the-metal experience working in the corporate sector serving companies nationwide. Her client list has included Apple, Samsung, Rolls-Royce North America, Pizza Hut, casino resort destinations, and secondary educational institutions. Leading teams of people to a common goal is a life-long passion. Now she combines her extensive experience with applied improvisation tools to help businesses increase productivity with team building and employee engagement programs as well as helping people step out of their comfort zones with networking and public speaking workshops.
Liz Feezor | Liz Feezor Creative, LLC | Vice President of Communications
Liz Feezor is a writer and creative strategist who launched her career in contact centers. After 15 years in the corporate world, Liz struck out on her own in 2018 to launch Liz Feezor Creative, a firm dedicated to helping businesses and individuals tell their stories. With previous roles in global human resources, employee benefits, technology consulting and translation services (English/Spanish), Liz draws on a wealth of professional experience to create high-impact messaging for her clients. In addition to her client work, Liz speaks on a variety of topics and writes editorial pieces for local and national outlets.
Arthur Jackson | Greater Austin Chamber of Commerce | Board Member
Arthur has managed large-scale projects and teams in 5 counties spanning across 15 cities, selling the Austin region to c-level executives and corporate decision makers. Key Industries; Life Science, Tech & Contact Centers.
• Provide business development (b2b) services/consultation to companies looking to expand or relocate to the Austin Region.
Aaron Hong | LegalZoom | Board Member
Aaron has over twenty five years of extensive experience in sales leadership, consumer business practices, media management, and traditional online marketing. His optimistic and ambitious personality inspire others as he maintains an unrivaled level of professionalism within a high stress work environment.
Aaron’s focus on providing world-class customer success and employee engagement led him to join LegalZoom in 2008, where he launched LegalZoom’s first sales team. Aaron continues to use his diverse skillset and build people, teams, and organizations under the philosophy of fail fast, fail forward, and fail often.
Rob Nussbaum | JackBaum Group | Vice President of Technology
Rob works diligently to add value to his customer's bottom line, assisting them in managing IT risks, changes, and keeping their competitive edge. An entrepreneur at heart, he excels at helping companies ensure telecom, cloud, and communications systems technology are working to further business objectives, NOT being a hindrance thereof. Rob has world-class training in applications development and he strives to be consultative in approaching business technology solutions, understanding how applications, network, and security to properly harmonize letting technology enable business growth. SDN/SD-WAN, MPLS, CoS/QoS, Security, internet, VoIP, PBX, contact center, public/private/hybrid cloud, storage, and infrastructure.
535 E. 5th St., Austin, TX 78701 | email@example.com