Board of Directors

All members of the board can be reached by emailing info@austincontactcenter.org.

Mark Brody | BroHawk Solutions | ACCA Board President

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Jewell Parker | Applied Materials ACCA Board of Directors | Immediate Past President  

Ms. Parker has more than 25 years of call center experience, specializing in Call Center and Customer Service environments and is a Certified Call Center Manager from thePurdue University Center for Customer Driven Quality. She has proven success in every aspect of Human Performance Management including recruiting, staffing, instructional design and training delivery, employee retention, performance evaluation and improvement strategies.  Illustrating her commitment to continuous improvement, Jewell is also a trained Six Sigma Green Belt, an ISO Certified Lead Auditor and certified Project Management Professional (PMP).                         

She is a graduate of the Leadership Austin Class of 1995-96, served on the Boards of the Greater Austin Chamber of Commerce, the Greater Austin Quality Council and the Capital Area Workforce Development Board.  Ms. Parker is a graduate of Purdue University and holds an Executive Masters of Business Administration from Walden University.         


Brian W. Morton | Technology Consultant | Simplify | ACCA Vice President of Membership

Brian has more than 20 years experience supporting local telecommunications, networking within local Austin and San Antonio enterprise companies. Currently leading an account team of highly seasoned industry professionals who are vendor neutral and vendor savvy - focused on supporting enterprise companies looking to improve performance, cost and most importantly vendor accountability within their communications infrastructure. Simplify is leading technology consulting firm specializing in meeting the unique needs of large, multi-location enterprises and contact centers . 

Michelle Wegmann-Texas Guarantee-Director Social Media


P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org 

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